---
name: missed-call-text-back
description: Set up an automatic SMS or WhatsApp reply in GoHighLevel for every unanswered inbound call. Use when the user wants to recover missed calls, build a "missed call text back", or follow up with callers nobody answered.
---

# Missed-Call Text-Back (GoHighLevel)

## Goal
No caller who gets missed is left hanging. Within seconds they receive a short text, and the team gets a call-back alert.

## Ask first
1. Business name and how the message should be signed.
2. Channel: SMS, WhatsApp or both (US SMS requires an approved A2P 10DLC registration).
3. Business hours, and whether the after-hours message is different.
4. Who gets the internal alert (GHL user, email or WhatsApp).

## Build
1. Confirm the number that receives calls lives in the GoHighLevel sub-account and the chosen channel is enabled.
2. Create a new workflow. Trigger: the call status trigger ("Call Status"), filtered to inbound direction and status no-answer, busy or voicemail. The exact name can vary by GHL version; use the call trigger that filters by status.
3. Immediate "Send SMS" (or WhatsApp) action using this shape:
   - "Hi, this is {{name}} from {{business}}. I saw your call and couldn't pick up. Can I help here? What do you need?"
   - Two lines max, no links in the first text, one easy question.
4. Wait 10 to 15 minutes with a "replied?" condition.
5. No reply: internal notification with name, number and call time, plus a "call back" task.
6. Replied: leave the thread in the inbox and stop the workflow (goal or exit).
7. Prevent duplicates: do not resend if the same person called several times in the last hour.

## Rules
- Save everything as a DRAFT. Do not publish the workflow until the user approves it.
- Never promise response times, prices or availability the user has not confirmed.
- Respect hours: after hours, say when they will be contacted.
- Include an opt-out line where local regulation requires it.

## Verify
- Call from a number that is not a contact, let it ring out, confirm the text arrives.
- Reply and confirm it lands in the inbox and the workflow stops.
- Hand the user: a screenshot of the workflow, the final message copy, and what still needs approval.